Terms and Conditions

Custom Weatherization, LLC

Website: https://truenergysaver.com

Effective Date: 05/01/2006

Effective Date: 02/02/2026

These Terms and Conditions (“Terms”) govern your use of the website located at
https://truenergysaver.com (the “Website”),

operated by Custom Weatherization, LLC (“Company,” “we,” “us,” or “our”).

By accessing or using this Website, submitting information, requesting an estimate, scheduling service,

or communicating with us, you agree to be bound by these Terms. If you do not agree, please do not use

this Website.

1. Company Information

Custom Weatherization, LLC

1855 Weaversville Rd.

Allentown, PA 18109

Phone: (610) 861-5290

Website: https://truenergysaver.com

2. Services Provided

Custom Weatherization, LLC provides residential and related weatherization and energy efficiency services, including but not limited to:

• Insulation installation
• Air sealing
• Energy audits
• Duct sealing
• Blower door testing
• Water heater services
• Heat pump water heater services
• Assistance with utility and low-income weatherization program processes (when applicable)

Services may vary by region, eligibility requirements, program requirements, and scheduling availability.

3. Website Use

You agree to use this Website only for lawful purposes. You may not:

• Attempt to gain unauthorized access to any part of the Website
• Interfere with Website security or performance
• Use the Website to distribute spam, malicious code, or harmful content
• Copy or scrape Website content without authorization

We reserve the right to restrict or terminate access to the Website if misuse occurs.

4. Estimates and Service Requests

Submitting an estimate request or scheduling request through our Website does not guarantee service availability

and does not create a binding agreement.

All pricing and services are subject to:

• Inspection
• Program requirements (if applicable)
• Written approval or signed agreement
• Availability of materials and scheduling

5. Payments

If online payments are available through our Website:

• You agree that payment information submitted is accurate and authorized
• Payment processing may be handled through third-party providers
• Payment transactions may be subject to additional third-party terms and conditions

6. No Refund Policy

Unless otherwise stated in writing, Custom Weatherization, LLC does not provide refunds after services have been

performed or materials have been installed.

If you believe there is an error in billing or service, please contact us promptly.

7. Energy Savings Disclaimer

Any energy savings projections, rebate estimates, or performance expectations discussed on the Website or in

communication with our Company are not guaranteed.

Actual energy savings may vary depending on:

• Home conditions
• Weather patterns
• Utility rates
• Usage habits
• Equipment performance
• Installation conditions
• Other factors outside our control

8. Disclaimer of Warranties

This Website and its content are provided on an “as is” and “as available” basis.

We make no warranties, express or implied, including but not limited to warranties of:

• Accuracy
• Reliability
• Merchantability
• Fitness for a particular purpose
• Non-infringement

We do not guarantee that the Website will always function without errors, delays, interruptions, or security issues.

9. Limitation of Liability

To the fullest extent permitted by law, Custom Weatherization, LLC shall not be liable for any damages arising from

your use of the Website, including but not limited to:

• Direct damages
• Indirect damages
• Incidental damages
• Consequential damages
• Loss of data
• Loss of profits
• Business interruption

10. Intellectual Property

All content on this Website, including text, graphics, logos, images, videos, and layout, is the property of

Custom Weatherization, LLC unless otherwise stated.

You may not reproduce, distribute, modify, publish, or use Website content without our prior written permission.

11. Third-Party Links

This Website may include links to third-party websites. These links are provided for convenience only. We do not

control and are not responsible for third-party content, policies, or services.

12. Privacy Policy

Your use of this Website is also governed by our Privacy Policy. By using this Website, you agree to the Privacy Policy

located at:

https://truenergysaver.com/privacy-policy/

(Update URL if needed once published.)

13. SMS Text Messaging Terms (Tru Energy Saver Alerts)

Program Name

Tru Energy Saver Alerts

Program Description

By opting into Tru Energy Saver Alerts, you agree to receive recurring SMS/text messages from
Custom Weatherization, LLC.

Messages may include:

• Appointment confirmations and reminders
• Scheduling updates
• Technician en route notifications
• Arrival notifications
• Completion notifications
• Customer service communications related to active services

Message Frequency

Message frequency varies.

Message and Data Rates

Message and data rates may apply.

How to Opt In

You may opt in to receive text messages by:

• Completing an opt-in form on our Website and checking the SMS consent checkbox
• Texting START to (610) 861-5290
• Signing a written consent form
• Providing verbal consent in person or over the phone

Opt-Out Instructions

You may opt out at any time by replying: STOP

Once you opt out, you will receive a confirmation message and will no longer receive SMS messages unless you opt in again.

Help Instructions

For assistance, reply: HELP or call us at (610) 861-5290.

Carrier Disclaimer

Carriers are not liable for any delayed or undelivered messages.

Privacy Policy Link

For more information about how we handle your personal information, please review our Privacy Policy:
https://truenergysaver.com/privacy-policy/

14. Changes to These Terms

We may update these Terms at any time. Changes will be effective immediately upon posting to this page with an updated
effective date.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of
Pennsylvania, without regard to conflict of law rules.

16. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Custom Weatherization, LLC

1855 Weaversville Rd.

Allentown, PA 18109

Phone: (610) 861-5290

Website: https://truenergysaver.com