Terms and Conditions

Custom Weatherization, LLC (DBA Tru Energy Saver)

Effective Date: 02/02/2026

These Terms and Conditions (“Terms”) govern your use of the website located at
https://truenergysaver.com (the “Website”),

operated by Custom Weatherization, LLC (“Company,” “we,” “us,” or “our”).

By accessing or using this Website, submitting information, requesting an estimate, scheduling service,

or communicating with us, you agree to be bound by these Terms. If you do not agree, please do not use

this Website.

1. Company Information

Custom Weatherization, LLC

1855 Weaversville Rd.

Allentown, PA 18109

Phone: (610) 861-5290

Website: https://truenergysaver.com

2. Services Provided

Custom Weatherization, LLC provides residential and related weatherization and energy efficiency services, including but not limited to:

Insulation installation
Air sealing
Energy audits
Duct sealing
Blower door testing
Water heater services
Heat pump water heater services
Assistance with utility and low-income weatherization program processes (when applicable)

Services may vary by region, eligibility requirements, program requirements, and scheduling availability.

3. Website Use

You agree to use this Website only for lawful purposes. You may not:

Attempt to gain unauthorized access to any part of the Website
Interfere with Website security or performance
Use the Website to distribute spam, malicious code, or harmful content
Copy or scrape Website content without authorization

We reserve the right to restrict or terminate access to the Website if misuse occurs.

4. Estimates and Service Requests

Submitting an estimate request or scheduling request through our Website does not guarantee service availability

and does not create a binding agreement.

All pricing and services are subject to:

Inspection
Program requirements (if applicable)
Written approval or signed agreement
Availability of materials and scheduling

5. Payments

If online payments are available through our Website:

You agree that payment information submitted is accurate and authorized
Payment processing may be handled through third-party providers
Payment transactions may be subject to additional third-party terms and conditions

6. No Refund Policy

Unless otherwise stated in writing, Custom Weatherization, LLC does not provide refunds after services have been

performed or materials have been installed.

If you believe there is an error in billing or service, please contact us promptly.

7. Energy Savings Disclaimer

Any energy savings projections, rebate estimates, or performance expectations discussed on the Website or in

communication with our Company are not guaranteed.

Actual energy savings may vary depending on:

Home conditions
Weather patterns
Utility rates
Usage habits
Equipment performance
Installation conditions
Other factors outside our control

8. Disclaimer of Warranties

This Website and its content are provided on an “as is” and “as available” basis.

We make no warranties, express or implied, including but not limited to warranties of:

Accuracy
Reliability
Merchantability
Fitness for a particular purpose
Non-infringement

We do not guarantee that the Website will always function without errors, delays, interruptions, or security issues.

9. Limitation of Liability

To the fullest extent permitted by law, Custom Weatherization, LLC shall not be liable for any damages arising from

your use of the Website, including but not limited to:

Direct damages
Indirect damages
Incidental damages
Consequential damages
Loss of data
Loss of profits
Business interruption

10. Intellectual Property

All content on this Website, including text, graphics, logos, images, videos, and layout, is the property of

Custom Weatherization, LLC unless otherwise stated.

You may not reproduce, distribute, modify, publish, or use Website content without our prior written permission.

11. Third-Party Links

This Website may include links to third-party websites. These links are provided for convenience only. We do not

control and are not responsible for third-party content, policies, or services.

12. Privacy Policy

Your use of this Website is also governed by our Privacy Policy. By using this Website, you agree to the Privacy Policy

located at:

https://truenergysaver.com/privacy-policy/

(Update URL if needed once published.)

13. SMS Text Messaging Terms

Program Name

Custom Weatherization Alerts

Program Description

By opting into Custom Weatherization Alerts, you agree to receive recurring SMS/text messages from Custom Weatherization, LLC (DBA Tru Energy Saver).

Messages may include:

Appointment confirmations and reminders
Scheduling updates
Technician en route notifications
Arrival notifications
Completion notifications
Customer service communications related to active services

Custom Weatherization Alerts is a service-related messaging program. We do not send marketing or promotional text messages through this program.

Internal employee scheduling and operational systems used for work notifications may operate on https://cwxcamp.com.

Message Frequency

Message frequency varies.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

How to Opt In

Customers opt in to receive service-related SMS messages directly from Custom Weatherization, LLC (DBA Tru Energy Saver) during a live phone call when scheduling their service appointment.

During the call, customers are clearly informed that:

They will receive appointment reminders and technician arrival notifications via SMS
Message frequency varies
Message and data rates may apply
They may reply STOP at any time to opt out
They may reply HELP for assistance

After verbal consent is provided, a confirmation SMS is sent requesting the customer reply YES to confirm enrollment in service-related text messaging.

SMS messages are sent only after the customer replies YES to confirm.

SMS consent is collected directly from the individual and is never obtained from third parties.

Employees opt in by signing written onboarding documentation or providing consent through the internal employee dashboard, which includes explicit SMS consent for work-related communications.

Employee SMS communications may include work schedule reminders, start-day confirmations, job assignments, scheduling coordination, and other operational notifications necessary for daily work activities.

Opt-Out Instructions

Reply **STOP** to unsubscribe at any time.

Help Instructions

Reply **HELP** for assistance or call (610) 861-5290 or email info@truenergysaver.com.

Carrier Disclaimer

Carriers are not liable for any delayed or undelivered messages.

Privacy Policy Link

For more information about how we handle your personal information, please review our Privacy Policy: https://truenergysaver.com/privacy-policy/

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

14. Changes to These Terms

We may update these Terms at any time. Changes will be effective immediately upon posting to this page with an updated
effective date.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of
Pennsylvania, without regard to conflict of law rules.

16. Contact Us

If you have questions about these Terms and Conditions, please contact us: