Privacy Policy
Truesaver Energy
This Privacy Policy explains how Truesaver Energy collects, uses, discloses, and safeguards your information when you use our energy savings platform and services.
1. Information We Collect
1.1 Personal Information You Provide
- Account Information: Name, email address, phone number, postal address
- Energy Account Details: Utility account numbers, meter numbers (with your consent)
- Payment Information: Billing address, payment method details (processed securely via third-party providers)
- Communication Preferences: Your choices regarding notifications and alerts
1.2 Information Collected Automatically
- Usage Data: IP address, browser type, device information, pages visited
- Energy Consumption Data: Historical and current energy usage patterns (with your authorization)
- Location Data: General geographic location for weather-based energy recommendations
- Cookies & Tracking Technologies: Session cookies, persistent cookies, and similar technologies
1.3 Information from Third Parties
- Utility Providers: Energy usage data (with your explicit authorization)
- Twilio: Communication delivery status and analytics
- Weather Services: Local weather data for energy optimization
2. How We Use Your Information
Energy Analysis
Analyze your energy consumption patterns to provide personalized savings recommendations
Alerts & Notifications
Send you energy usage alerts, bill reminders, and savings opportunities
Service Improvement
Enhance and optimize our energy savings algorithms and platform features
Customer Support
Respond to your inquiries and provide technical support
2.1 Legal Basis for Processing (GDPR)
For users in the European Union, we process your information based on:
- Consent: For communications and data collection from utilities
- Contractual Necessity: To provide our energy savings services
- Legitimate Interests: For service improvements and fraud prevention
- Legal Obligations: Where required by law
3. Twilio Communications
Important Notice: Truesaver Energy uses Twilio Inc. for communication services. By using our service, you acknowledge:
3.1 Types of Communications
SMS/Text Messages
- Energy usage alerts
- Bill payment reminders
- Service notifications
- Promotional messages (opt-in required)
Voice Calls
- Appointment confirmations
- Important service updates
- Customer support calls
Email Notifications
- Monthly energy reports
- Account updates
- Service announcements
3.2 Your Communication Choices
- Opt-Out: Reply STOP to any SMS to unsubscribe from text messages
- Email Preferences: Use unsubscribe link in any email
- Account Settings: Manage preferences in your Truesaver Energy account
- Data Rates: Standard message and data rates may apply
Twilio Policies:
Twilio Privacy Policy |
Twilio Terms of Service
4. Data Sharing and Disclosure
4.1 Service Providers
We share information with trusted third parties who assist us in providing services:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Twilio Inc. | Communication delivery | Phone numbers, message content |
| Utility Companies | Energy data access (with consent) | Account numbers, authorization tokens |
| Cloud Hosting | Data storage and processing | Anonymized usage data |
| Payment Processors | Transaction processing | Billing information |
4.2 Legal Requirements
We may disclose information if required by law or to:
- Comply with legal processes
- Protect our rights or property
- Prevent fraud or security issues
- Protect the safety of our users
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
Encryption
All data transmitted between you and our servers is encrypted using SSL/TLS protocols
Access Controls
Strict access controls limit employee access to your personal information
Secure Storage
Data stored in secure cloud environments with regular security audits
5.1 Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Typical Retention Periods:
- Account information: While account is active + 3 years
- Energy usage data: 7 years for analysis purposes
- Communication logs: 2 years
6. Your Privacy Rights
Access & Portability
Request access to your personal data and receive it in a machine-readable format
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal data under certain circumstances
Objection
Object to processing of your personal data
Restriction
Request restriction of processing your personal data
Withdraw Consent
Withdraw consent at any time where processing is based on consent
6.1 How to Exercise Your Rights
To exercise any of these rights, please:
- Contact us at info@truenergysaver.com
- Use the privacy settings in your account dashboard
- Call our privacy team at +1 866-801-6888
Response Time: We will respond to your request within 30 days.
6.2 Cookies and Tracking Technologies
We use cookies to:
- Remember your preferences and settings
- Understand how you use our service
- Improve your experience
Cookie Management: You can control cookies through your browser settings.
7. Contact Information
Truesaver Energy Data Protection Officer
Address:1855 Weaversville Rd Allentown, PA. 18109
Email: info@truenergysaver.com
Phone: +1 610-861-5290
Response Time: Within 30 business days
Additional Resources
8. Policy Updates
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the updated policy on this page with a new effective date
- Sending an email notification to registered users
- Posting a notice on our website